Email is an important tool in today’s business world. With its prevalence, it is imperative this tool is used professionally and properly. This course helps students understand best practices for setting up and composing email, and responding to messages, formatting messages, proofing messages and offers tips to minimize common mistakes like missing attachments, wrong addressing and more. This IAAP-certified counts for 0.25 recertification points for the CAP certification under the Business Writing and Document Production content area. Email firstname.lastname@example.org with proof of completion of the course to obtain your certificate.