Description

Did you know that the world economy and humanity is at the verge of one of the most transformational periods in history of mankind?Have you heard about the ‘Industrial Revolutions’; which from time to time transformed the course of humanity? The first industrial revolution was powered by mechanization, water power and steam power. The second industrial revolution was powered by the mass production of products such as the famous Henry Ford’s Model-T car, assembly lines and electricity. The third industrial revolution was powered by computerization and automation. Now, the fourth industrial revolution, known as ‘Industry 4.0’ will be powered by Cyber Physical Systems, Artificial Intelligence (AI) and Robotics is set to unleash the next wave of disruption at an unprecedented scale and force!—————————————————————————————————————————————————————————————A course with a simple and comprehensive beginner’s guide to Customer Experience (CX) in Industry 4.0!—————————————————————————————————————————————————————————————In this course, there are six sections which cover over 35 lectures worth over 1.5 hours of content;Section 1 – Introduction to Customer Experience – Discover what Customer Experience (CX) and learn about the ‘Customer Life Cycle’ which has three stages: Discover and Shop; Buy and Install; Use and Service. Explore the roadmap of customer interactions with your brand or business.Section 2 – Introduction to Industry 4.0 – Discover what Industry 4.0 is, what the Industry 4.0 Environment is and the different kinds of Internets such as the Internet-of-Things (IoT), Industrial-Internet-of-Things (IIoT), Internet-of-Services (IoS) and the Internet-of-Everything (IoE).Section 3 – The Impact of Industry 4.0 on Customer Experience (CX) – Explore the evolution of Industrial Revolutions from the 1st Section 4 – The Benefits of Industry 4.0 on Customer Experience (CX) – Learn about the Industry 4.0 Design principles which are Interoperability, Virtualization, Decentralization, Modularity, Real-Time Capability, Service Orientation and Information Transparency.Section 5 – Industry 4.0 Ready Customer Experience Roadmap – Discover the challenges of Industry 4.0 which include IT Security Challenges, Capital Investments, Reliability and Machine-to-Machine (M2M) Communication, Jobs, Skill-set as well as Legal and Compliance Issues. The Internet-of-Things (IoT) Reference Model is discussed in a dedicated lecture to highlight the layered architecture of IoT.—————————————————————————————————————————————————————————————Jump right in to learn and discover about all of the amazing and transformative content on Customer Experience in Industry 4.0 and be updated with latest trends in the world of tech and business! Be a part of Industry 4.0!—————————————————————————————————————————————————————————————About the Author: Hi, I’m Deshan and I’m a Digital Transformation Consultant. I have a M.Sc. in Technology Management (Pending) from the Staffordshire University, UK as well as First Class Honors in B.Sc. (Applied Information Technology) from the Staffordshire University, UK. I also have around 6 years of experience in coding websites and software; creating multimedia, illustrations and graphics as well as computer simulation and 3D modelling! Feel free to ask any question regarding Digital Transformation and Digital Disruption in the forum!