This course is about delivering feedback and appraisals which are free from the misunderstanding which arises from making assumptions about what is said.When feedback is supported by the evidence of what you have seen and heard and how it made you think and feel then the recipient is more likely to be able to comprehend and react appropriately.We introduce you to the power of metaphor as the best way to express what you see and hear and think and feel.Case studies are used so that you can hear the words of good feedback sessions being given and model them to suit your own feedback sessions.The course will take 40 minutes to complete followed by regular practice.Take this course if your success depends on the performance of others or if people are looking to you for advice and support for their own personal development.Suitable for small business owners, corporate or public sector leaders and educators.It also has application in personal situations.The problem with communication is the illusion that it has taken place. Using this technique you can be certain you will be understood.The guiding mantra is – “Quality of Life is Quality of Communication.