Interviewing Skills For Hiring Managers & Human Resources



The aim of the course is to develop the knowledge and skills necessary to perform effective interviews ensuring that the objectives of the organisation are met.ThisInterviewing Skills course is designed to direct participants through the differentstages of the selection processwhenrecruitingandimprove their skillswhen conducting and interview and/or when involved in the interviewing process.The course will ensure that participants have the ability toscore and evaluate candidates effectivelyand assist them inmaking confident recruitment decisions.The Course will cover the below topics:Questioning techniques:10 types of questions, when & how to ask themListening:Preparing to listen, listening barriers, non-interventional listening, interactive listening, mirroring, echoing, note-takingInterpreting body language:Para-linguistics, types of body language, hands, sitting, standing, eye contact, orientation, proximity, looks/appearance, expressions of emotionThe selection interview:Preparation, structure, evaluation, follow-upThe appraisal interview:Problems, principles, SOS +5 Approach, style, interview tipsThe discipline interview:The SNAP methodThe counselling interview:The nature of helping, the WRAF approachThe fact-finding interview:Questioning techniques