This course is about teaching IT Managers how to standardize troubleshooting skills and procedures to build their all star technical team. This program teaches managers how to: Screen and hire the right applicants objectively Design and customize team drills based on their native IT environment Build a troubleshooting tool for resolving all kinds of technical issues Take this one-of-a-kind IT troubleshooting managers course now and start building your technical team to provide consistent and reliable technical support.