This course is designed to teach students the basics of Microsoft Outlook 2016 and help them gain familiarity with the Outlook environment and basic functionality. Students will learn the basics of email, how to use the Help feature, how to create and send messages, and how to work with attachments. Students will also learn organizational techniques through the use of folders, views, categories, flags, and searching. Students will review printing options and automatic replies. Additionally, students will learn contact creation and management, calendar use and management, creating appointments and meetings, task and note creation and management, message options, and email signatures.This IAAP-certified counts for 5.75 recertification points for the CAP certification under the Technology and Information Distribution content area. Email firstname.lastname@example.org with proof of completion of the course to obtain your certificate.