No matter what your setting – at work, at a family function, with colleague, with classmates, with roommates – it is hard to deal with difficult people. Are you the difficult one or are they? How do some people deal with these annoying people? How can I learn to deal with them? How can I be more productive in my day with these difficult people?This course is a general overview that walks you through why difficult people are the way they are and how you can learn to deal with them and communicate with them without wanting to punch them in the face!