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Catering Manager
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Although the job title does not have a specific definition, catering managers mostly work for outside catering firms, business or factory canteens, hospitals or schools. Their job can include hiring, training and motivating staff, organising staff rotas, overseeing the budget and ordering supplies for forthcoming menus.

The most important part of the job is achieving good quality at low cost and maintaining high standards of hygiene and customer satisfaction. Catering managers do this by keeping a constant eye on the standard of the ingredients, the meals, the restaurant environment and the service.

Entry level

Some restaurant and catering managers start as waiters or waitresses, chefs or cooks, counter service assistants or kitchen assistants. For these jobs, no formal qualifications are necessary, although some employers might expect you to have some GCSEs/S grades (A-E/1-5), especially in English and maths. In Scotland, anyone handling food needs an elementary food hygiene certificate.

A one- or two-year full-time college qualification in catering and hospitality can be a good start, and a second language could prove useful. Many hotels and restaurant chains run management training schemes. You may be able to join straight from school A levels/H grades, but most employers ask for further or higher educational qualifications such as a BTEC/SQA national certificate/diploma, HNC/HND or a degree.

Making the grade

Most entry-level positions are at supervisory or assistant manager level. Ideally, you should aim for a first post that offers good all-round experience as well as a training programme, which will stand you in good stead as you progress within the industry.

Previous relevant work experience is often a requirement, and this type of employment is usually easy to find. Most people who enter the profession have started out by doing part-time or seasonal work in catering outlets such as pubs, restaurants and fast food outlets at weekends and during university holidays.

While working, you may study part time for NVQs/SVQs, or for the Hotel and Catering International Management Association (HCIMA) Advanced Certificate in Hospitality Studies. To study for this, you would need at least two years' relevant experience and must be working at supervisory level in the industry. Management training is likely to include specialised courses in subjects such as finance, marketing, human resources, food safety and training.

With around a third of restaurants owned by groups, there is scope for promotion, which could lead to the management of a regional area for a chain of hotels or restaurants. There are also opportunities to move into hotel or leisure management.

Personal qualities

As a catering manager, you would need to be a good motivator and leader, good at thinking quickly and sorting out problems on the spot, and able to stay calm in a crisis.

You must have an appreciation of customer expectations and commercial demands, the stamina to work long hours and the ability to work under stress.

A smart personal appearance would be essential, together with good communication skills and the flexibility to cope with fraying tempers in a hot kitchen.